You can reach us for any question before ordering, information about a plant, parcel tracking, or after-sales service.
Customer service / After-sales
E-mail : infos@pepinieredurenard.fr
Response time: within 24–48 business hours
Claims (important)
If your parcel is damaged, a plant is damaged, there is an error or a missing item, please contact us within 24 hours after delivery at infos@pepinieredurenard.fr, attaching:
- photos of the parcel (outside + shipping label),
- photos of the inside packaging (padding),
- photos of the product(s) concerned,
- your order number.
Address
Pépinière du Renard
56 impasse du Fauvet
74450 Saint-Jean-de-Sixt
France
Opening / visits
On-site visits: Monday to Saturday by appointment
Hours: 9am to 6pm
Professionals
Are you a professional (landscaper, nursery, local authority)?
Email us at infos@pepinieredurenard.fr with your contact details and, if possible, your SIRET so we can respond appropriately (availability, volumes, terms).